1. Health tech: this broad term covers technology solutions related to care, even if they are only indirectly related to health. For example, scheduling software, such as the one we built for the SDB group, emphasises the crucial role of UX as it promises efficiency and accuracy in scheduling. In this category, high-quality UX is an absolute necessity and must be presented prominently.
2. Medical technology (MedTech): this refers to technology used in everyday healthcare practice, such as in hospitals, GP surgeries and physiotherapy practices. These products often process patient data and health information. In MedTech, avoiding poor UX is crucial, as changing systems is expensive and complicated.
3. Medical devices: These are medical devices that come into direct contact with patients or doctors. Regulations require the UX of these devices to be thoroughly validated, as misunderstandings or errors can have serious consequences (e.g. permanent injury or even death). In this category, UX design is very important, and its effectiveness must be validated and documented to meet strict regulatory and risk management standards.